UNIC Fencing Product Return and Exchange Policy
We hope you are happy with your order. If you are not completely satisfied, you can request a return of the item within 14 days.
To exchange or return a product, write to us via messenger at +39 35 136 79 151 or to our mail Info@unicfencing.com
Outfit Return and Exchange Policy
At UNIC Fencing, we are committed to providing you with the highest quality gear to achieve maximum results on the piste. If the purchased suit (jacket and/or pants) or electric jacket does not fit you properly, you can request an exchange or return in accordance with the following rules:Return and Exchange Timeframes
You have the right to claim a return or exchange of the goods within 14 calendar days from the date of receiving the order.
Product Condition Requirements
The quality of FIE 800N/350N protective fabric and the conductive material of foil/sabre electric jackets is critical for safety. Therefore, we conduct the strictest quality inspection of all returned items.
The product is accepted for return or exchange strictly in its original (brand new) condition:
- The gear must show no signs of usage (use during training sessions or competitions is strictly prohibited).
- The fabric must be entirely free of any dirt, stains, or odors: including traces of sweat, perfume, deodorant, makeup, chalk, or weapon grease.
- The material must have no snags, scuffs, or damage (including damage caused by velcro fasteners from other pieces of equipment).
- The product must not have been washed or dry-cleaned.
- The product must be returned in its original packaging, complete with all tags, labels, and protective elements.
⚠️ Attention: If any minor signs of wear, washing, stains, or fabric structure damage are detected, the return or exchange will be strictly refused, and the product will be shipped back to the buyer at their own expense.
Important Exception (Customized Items):
Please note that any equipment (FIE 800N/350N suits, electric jackets) that has been customized at your request with a name print, country code, club logo, or manufactured according to individual measurements (Made-to-measure) is considered a Final Sale. Such items are NOT subject to exchange or return under any circumstances, except for cases of confirmed manufacturing defects.
We strongly recommend ordering a name print only if you are 100% confident in your chosen size.
Non-returnable Items due to Hygiene Reasons (Underwear Category): Please note that underplastrons and plastic chest protectors (both male and female) are worn directly against the body (or over underwear) and come into direct contact with the skin. Due to strict hygiene and sanitary regulations, these items are classified as undergarments (underwear) and are strictly NON-RETURNABLE and NON-EXCHANGEABLE once purchased (except for cases of confirmed manufacturing defects). We highly recommend that you pay extra attention to the sizing of plastrons and chest protectors.
Responsibility for Shipping Costs
For returns or exchanges of products that are free from defects, all shipping costs are the responsibility of the customer.
- Return shipping: Sending the ill-fitting suit or electric jacket back to the UNIC Fencing warehouse is paid for by the buyer.
- Replacement shipping (in case of exchange): Delivery of the new (replaced) size from the UNIC Fencing warehouse to the buyer is also carried out at the buyer's expense and must be paid before the new package is shipped. If the replacement item is shipped together with a new order that qualifies for free shipping, no additional payment for delivery is required.
Exception: If the return or exchange is due to the fault of UNIC Fencing (manufacturing defect confirmed by inspection, or an error by the warehouse staff during order complection), all shipping costs will be fully covered by our company.
How to Arrange a Return or Exchange
- Contact our support team by email at info@unicfencing.com or via messenger at +39 35 136 79 151, stating your order number and the reason for the return/exchange.
- Fill in the Return Form - Return Form. Please do not ship the package without prior approval, as unidentified shipments are not accepted by the warehouse.
- Securely pack the goods, enclose the completed Return Form, and send the package to the address provided by the manager.
- After the package is received by our warehouse and passes the quality inspection (usually takes 2 to 5 working days), we will contact you to confirm the shipment of the replacement item or to process a refund.
How to Avoid Sizing Errors? (Advice from UNIC Fencing)
We know how important it is for an 800N protective suit and an electric jacket to fit perfectly, allow free movement, and ensure maximum safety. To save you time and money on the exchange process, we offer professional sizing assistance:
- Personalized selection: Before placing an order, contact our manager. We will help match your measurements with the specifics of UNIC Fencing patterns.
- Send your measurements: You can send us your exact anthropometric data (height, chest, waist, and hip circumferences, arm length).
- Comparison with old gear: If you already have a suit from another brand that fits you well (or, conversely, is too small/large), take a few photos of that suit with a tape measure applied (measuring chest width, sleeve length, or breeches length) and send them to us. Our manager will provide an example of how to take these photos.
Together with our manager, you will be able to select the right size for you, eliminating the need for a future exchange!